IKEA Australia Case Study – Now this is how you recruit!

Welcome to 2012 readers! It’s going to be a big one. You might have heard (read here) that I’m no longer fully working in the HR space anymore… It’s ok though, because I’m still going to be writing cutting edge HR & Recruitment articles & I’m still consulting & speaking in the HR Space!  

Now you may laugh at this cartoon, I know I did, but when you’re looking to hire employees that live & breathe your brand then it’s essential to ensure that your recruitment process identifies who will be a brand advocate & great hire. Now I’m not saying that every single person in the world has to find a job that aligns with their values & beliefs. Sometimes you need a job that pays the bills or is a stepping stone (I’ve had both).

But I’m here to showcase the worlds leading organisations & forward thinking HR & Recruitment practices so that everyone who reads this blog will feel inspired & motivated to go find jobs & projects that they truly care about. That’s why I’m showcasing the latest effort from IKEA Australia.

IKEA, you either love or hate the place. Those of us who love it (like I do) will order the catalogues in advance, highlight the living daylight out of the catalogue & then go around in circles for a day trying to find everything to brighten up your flat, apartment or McMansion.

So if I was the head of HR at IKEA & had been tasked with find a couple of hundred new staff then I’d be wanting to talk to & interview as many of those brand advocates & fans as I could. So how could they have done this?

Ask if they’re looking for a job at the registers?
Pro: After realising how much they’ve spent they might consider taking on a second job. 
Con:
Slows down the transaction.

Or they could have done this. Which in my opinion is ingenious.


Pretty neat huh? Let me know of an organisation you know who looks to hire their biggest fans.

Networking won’t kill you…. Or will it?

Networking won't kill you. But this might!

Networking doesn’t come easy to everyone. In fact my first networking experience nearly killed me. I’ve had a few enquiries recently from people who wanted to learn a bit more about my approach to networking so I thought I’d start by sharing the story about my first ever networking story and then follow that up with another post with some tips on how I capitalised on this event. 

How my career in HR nearly killed me. 

I find the fact that I mentor young students on their career paths quite ironic as I didn’t follow a career path myself. But after young professionals hear my story & how I have shaped my career path, I truly think it inspires them to take control of their own career and know that anything is possible.

After finishing High School in 2006, I got my dream offer of a Bachelor of Business at QUT in Brisbane, Australia. It had awards from all around the world and is recognised globally as a great university to study business. To say I was excited was an understatement.

Fast-forward twelve (12) months and I had managed to completely screw my degree up. I spent the first year of university chasing girls & drinking in the bar instead of attending lectures. I managed to scrape through six (6) passes and two (2) conceded passes in my eight (8) subjects. I originally thought marketing was the major for me. But after not really shining in any of the first year subjects (marketing, management, accounting, statistical analysis, business law & ethics etc) I was at a loss at what to do in my second year.

After a quick chat with my father he told me to go with a stable career like Finance. It was at that stage that wisdom from a past life kicked in. I told him ‘Dad as stable as that career might be I just don’t like numbers. I don’t enjoy numbers & regardless of the job prospects or the potential earning capacity of the job, I just couldn’t do it. It doesn’t inspire me.’ He asked what other majors were on offer. I said ‘what about this thing called Human Resource Management.’ Dad looked at me & goes ‘I think you’d be pretty good at that. Give it a shot.’

So now it’s the start of 2008 & after really enjoying my the first three weeks of lectures & being quite excited about the role that HR plays in organisations, I had another one of those moments when past wisdom kicked in. I knew that I needed work experience for two reasons.

1. To apply what I was learning to the workplace

2. To boost my resume & employability after the car crash of a first year

So when I went up to the Lecturer after class to ask how can I try to get work experience, she looked at me and laughed. First, you have to cut that hair; and second, you have to network. To understand why I needed to visit the barber, here is a picture (guaranteed to make you laugh and smile) to explain how much of a HRockstar I looked back then…

So one week later and hair still at the same length, maybe even a little longer, I decided to attend an AHRI (Australian Human Resource Institute – Similar to SHRM for US folks and CIPD for UK folks) event and try my hand at networking. I did a bit of research and read it was polite to have some food/drink in the left hand and the right hand free for handshakes and business cards. I was a bit nervous so every time the waiter came around with food I just took some and kept meeting and listening to peoples’ stories. This is probably a good time to let everyone know that I’m allergic to seafood.

Whilst talking to a nice man about a potential HR internship available in the company he worked for, I slipped into my mouth what I thought was a vegetable dim sim. As I was nodding my head enthusiastically about the opportunity available, I started to feel my throat swell up. I was starting to panic. The two friends who didn’t want to be there and were attending merely for moral support noticed that I didn’t look right. As I was writing down my email address, I felt it close in more and I started to feel light-headed. I quickly thanked him for his time and managed to mumble out that I look forward to hearing from him.

I was now racing down to the elevator out to fresh air and explained to my friends what I thought had happened. I tried to walk back to where I parked my car in the city but could only make it about half way there when I started vomiting. What made this more embarrassing is that it was a Wednesday night, I had stopped right in front of a pub, and was vomiting at 7pm. I was now being called a drunk by cars as they drove by. After making my way to the hospital via an ambulance due to having an allergic reaction to seafood, I was back on my way home a few hours later. After all that, I was very glad that three weeks later after an informal interview and my long hair still in tact, I was offered the job.

2009 came around and I knew I had to keep thinking outside the box to be an attractive candidate to employers. I took up the Presidential reigns of the HR student group at QUT, was working three days a week in a large corporate HR department, had just purchased my first ever business cards, had an 80% complete LinkedIn Profile, and was networking like crazy and loving every minute of it. My marks were improving dramatically and I started to realize that I had a passion for all things on the ‘softer side’ of people management. Recruitment, attraction, retention, engagement, training, onboarding, change management, organisational culture and talent management were words that really excited me as I continued my own forms of professional development by reading books, blogs, and buying HR professionals’ coffee so that I could network with them and learn as much as I could about the profession!

All of this work paid off as I graduated with a Bachelor of Business with a major and extension in Human Resource Management in November 2009. In February 2010 I was offered a position in an HR Graduate Program beating over a hundred & sixty other HR Graduates.

That wasn’t enough though as resting on my laurels is not what I’m about. After finding a job that I love and am passionate about, I found myself doing a lot of reading for my own professional development. I also started to find lots of professionals around the same age as me (21) asking questions about my journey and breaking into HR. It was at this time that I decided to try my hand at sharing my knowledge through bloggingTwitter & public speaking.

Since then I’ve also learned the importance of having an online presence and the Google search. Whilst having a unique name such as Damon Klotz was great for SEO, I wanted more than that. I started reading about branding on a corporate and personal level. So I thought to myself what do I stand for. It was a combination of my dress sense, my long hair (it’s a bit shorter now), my loud personality, my need to voice my opinion with an amplifier (my blog/twitter), as well as my desire to bring change to my profession that The HRockstar was born! So The HRockstar is here to stay. I love my work; my networks from around the world and my love of travel (spell my name backwards!). I was lucky enough to be able meet some amazing thought leaders at #TruLondon in February where I also got the chance to speak and make my international speaking debut. When I consider the cataclysmic changes my life has witnessed from 2007 to 2011, I can only look to the future with anticipation & the glint of desire in my eyes.

So in the last three (3) and a bit years, I’ve learned a hell of a lot including not to eat seafood even if it’s polite and that ladies and gentlemen is the story of how my career in HR nearly killed me!

Do I follow a path or do I create my own? Career advice from Arcade Fire

Author Note: This is the first of many posts where I will be using a musical reference for career advice. Let me know what you think. Damon

“There are not too many people in the world who can honestly say that they are the first person to walk this path.”

There is no shame in modelling your career or studies against somebody that you look up to or admire. If anything I encourage it. During my studies I identified several people who I aspired to be like and tried to model my journey on. I’ve since been able to help shape my journey and successfully drifted away to follow my path. Which leads us to our next quote.

“Do not follow where the path may lead. Go instead where there is no path and leave a trail” – Ralph Waldo Emerson

I agree with that as well. But in order to venture off the path you actually have to find a path to venture from first.

So use all the tools available to research people who are in a similar position to where you want to be and ask them how they got there.

So how can I get in contact with someone?

Well I use a combination of Twitter and LinkedIn. Last year I found someone who has achieved some pretty great things in their career to date and was in a position that I’d like to be in at the same stage of my career. So we exchanged a few emails and got talking about how we have both got to our current destination.

So don’t feel ashamed or afraid to reach out to somebody you look up to and ask for a helping hand. Because once you start your motor you’ll find it a lot easier to not only keep the car running but also have the confidence to turn down that new path when the time is right.

Bonus: If you check in on the blog next week you’ll see an interview between this mystery man and me to talk about how he made his dream move from Sydney to New York and made the switch from corporate HR to consulting.

“But they don’t know where and they don’t know when
It’s coming, oh when?
Is it coming Keep the car running
Keep the car running
Keep the car running”

So make sure you keep your career car running as you never know when you’ll need to be ready to make that next turn down your new path!

Life is too short not to do something that matters.

Your idea is worth it! @gapingvoid

 

This is my official announcement that I am on the verge of starting something that will connect like minded Students and Young Professionals like never before!

Watch this space. Like seriously watch it. Subscribe in the top right hand corner to learn more as information is revealed.

Happy New Year from The HRockstar & Don Draper

Firstly I’d like to say Happy New Year! I’m very excited for 2011. I’m going to be a bit quiet for a few weeks whilst I make some changes to the blog and redesign it but I’ll be back bigger than ever very soon.

But considering it’s Day 1 of 365 for 2011 then you might have a few ideas floating around your head. Maybe it sounds a little crazy and might require a lot of hard work. You’ll probably have doubters along the way as well. But for every doubter you come across remember this quote.

A new idea is something they don’t know yet, so of course it’s not going to show up as an option.~ Don Draper

So if 2011 sees you changing careers, changing jobs or pushing the boundaries of your industry then keep going and remember just because your idea is new doesn’t mean it won’t work. I look forward to hearing about all your new ideas and wins in 2011. I’ll be back blogging bigger and better before you know it!

My Birthday!

If you are reading this today on December 30th then I just thought you should know it’s my birthday!

Considering how close my birthday is to the end of the year I use this time to reflect on the past 365 days.

Being 21 has been an amazing year with so many highlights. When I look back at being 20 I think about travelling around the world twice and finishing uni and several other amazing experiences. But being 21 topped it in so many ways. Working full time, creating this blog, meeting new people, finding someone special… and all that jazz!

22 is already lining up to be an amazing year with some travel in January and the Tru London Conference in February. Big things are going to happen next year and I will be keeping everyone posted!

So happy birthday to me, Tiger Woods, LeBron James and anyone else who shares this day, and a happy new year to everyone!
HRockstar out.

The Secrets to Achieving Success as a Student!

Savvy University students always have a couple of similar burning questions which get brought up from time to time.

How do I get ahead of the other 3000 people graduating at the same time as me?
How do I differentiate myself in a saturated market?
How do I get access to the hidden job market?

The old adage was to source a mentor to coach the wee grasshopper to greatness. This mentor will identify your hidden inner passion, then find and match companies to your inner passion to ensure a cultural fit whilst then going forth and opening the hidden doors to these companies.

Here comes the reality check. The likelihood in this day and age to find the one mentor who will fulfill all your personal and professional prerequisites and that they are available and willing to help you out is slim to nil. Sad but true.

But don’t give up hope. Rather then looking for some hybrid of a soul-mate/mentor how about your own Personal Board of Directors?

To thrash out this concept read this article from the Harvard Business Review by Priscilla Claman and then come back for a few more pearls of wisdom. Click Me!

HRockstar: Thanks for coming back to finish reading!

Now it may take some time to find the right balance between your board members and I can ensure you that my board is still forming and I envisage that it will be constantly changing as my demands constantly change.

But before I let you run away to go form this personal board it’s important to think about the concept of reciprocity. It would be naïve to think that the people who sit on your board are doing this for nothing in return. They are doing it as it gives them a chance to pass on their knowledge and experience to somebody else. This gives them great satisfaction and lets them reflect on their journey to date.

The reason they are so nice and generous with their time is because I can assure you that they have their own board or set of contacts that are helping them along in their journey and creating a wide circle of reciprocity. So rather then the normal mutual exchange between the two parties you are creating a wide circle of reciprocity and exchanges.

So regardless of where you are in your personal or professional journey take a second to sit back and reflect on the knowledge, experience and stories that you can share with others. Because I can guarantee that there is somebody out their who is searching for their own board of personal directors and they want to hear what you have to say!

Happy knowledge sharing!

The HRockstar goes troppo!

Hello and can I say I’m sorry it’s been this long between drinks. I’ve had a crazy few weeks so I thought I’d dot point them for you:

  • Finished my Certificate IV in Training and Assessment
  • Bought my first car
  • Which consequently led to me getting my first ever credit card…. (shudders at the thought)
  • Delivered several presentations
  • Applied for the AHRI Queensland State Council (click-through to see my application)
  • Attended Career Planning & Job Search training
  • Successfully navigated my longest ever road trip

So whilst it has been an incredibly busy time it has also been an exciting time as I find myself writing this from my new home in sunny North Queensland! Considering I was born in Canberra, want to live in London, own one pair of shorts and have a wardrobe of European Winter clothing the decision to move up to the Whitsunday area coming into summer time shocked many people but none more so than me!

For those not so familiar with Australia I have moved to Townsville to do my third rotation in my HR Graduate Program. I can honestly say that I have experienced a best practice onboarding process. From meeting me at my new apartment, to a welcome basket of food and essential supplies, computer and stationary all set up ready to go and all the necessary forms ready to be completed. So I’ve managed to not only move to a brand new city with ease but also transition into a brand new team successfully so that I can hit the ground running and repay their faith in me. It’s been such a smooth transition that I’ve already managed to do a few touristy things on the weekend and bought enough food to feed a family of five… ahh the joys of cooking for one.

I still need to sort out my wireless connection in the apartment so I can stay updated and to keep everybody in the loop about my latest adventure. But before then I have a guest post from Fauzia Burke coming up this week on throwing away your resume.

So I’ve got to get back to working on my tan and playing my guitar but until then keep on HRocking!

The HRockstar